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Privacy Policy

This notice explains what personal information Collective Digital collects through this website, why we collect it, who we share it with and the rights you have.

Who we are

Collective Digital (“Collective”, “we”, “us”) operates this website. For the purposes of UK data protection law, we are the data controller for the personal information collected through it.

  • Studio address: Unit G4, 24 Hardman Street, Hardman Yard, Liverpool, L1 9AX
  • Email: hello@collectivedigital.uk

Information you provide

We only collect the information you choose to give us through the forms on this website. Depending on the form, this may include:

  • Your name or first name
  • Your email address
  • Your phone number
  • Your business or company name
  • The service or topic you're interested in
  • Details you write in a message or notes field
  • Your preferred date and time for a call
  • Your answers to a Clarity assessment

If you contact us by email, phone or WhatsApp using the links on this website, we receive the information you send through that channel.

Why we use your information

We use your information to:

  • Respond to your enquiry and discuss a potential project
  • Arrange and hold calls you have booked with us
  • Prepare for a Website Conversion Audit or Clarity session you have requested
  • Show you the results of a Clarity assessment you have completed
  • Understand how the website is used and which pages and forms lead to enquiries

Enquiries and forms

Our contact form asks for your name, email address, an optional phone number, the area you'd like to talk about and your message.

Our Content Day enquiry form asks for your name, business name, email address, phone number, the content you need, the platforms you use, your timing, your current situation and any extra details you add.

We use these details to reply to you and discuss your project. Form submissions are received and stored by our website hosting provider.

Bookings and assessments

When you book a Website Conversion Audit, we ask for your first name, email address and phone number, along with the date and time you choose. We use these details to add the call to our calendar and arrange it, which may include creating a video call link.

When you complete a Clarity assessment, we keep your first name, email address, company name, your answers and your result so we can show you your results. Your results are available at a private link that only you receive.

If you then book a Clarity session, we ask for your first name, email address, company name and any notes, together with your preferred date and time, so we can arrange the session and prepare for it.

Analytics

We use Google Analytics 4, provided by Google, to understand how visitors use the website and how it is performing, such as which pages are viewed. Google Analytics only runs if you allow analytics in your cookie settings, and you can change your choice at any time; see our Cookie Policy for details.

If you have allowed analytics, when you submit an enquiry or booking successfully we record in Google Analytics that an enquiry was made, which form was used and which page it was on. We do not send your name, email address, phone number or message to Google Analytics.

Third-party providers

We use the following providers to run this website and handle the information described above:

  • Netlify — website hosting, form submissions and storage of Clarity assessment results.
  • Google — Google Analytics 4 for website analytics, and Google Calendar and Google Meet for booked calls.
  • YouTube (Google) — embedded videos on some pages.

If you click our WhatsApp, LinkedIn, Instagram or Google Maps links, you will leave our website and that provider's own privacy policy will apply.

Data retention

We keep personal information only for as long as we need it for the purposes described in this notice. If you'd like us to delete information you've given us, contact us using the details below.

Your data protection rights

Under UK data protection law you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to how we use your information
  • Ask us to transfer your information to another organisation
  • Withdraw your consent at any time, where we rely on consent

Some of these rights only apply in certain circumstances. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we have handled your information.

Contacting us about privacy

To ask a question about this notice or to exercise any of your rights, email hello@collectivedigital.uk or write to us at Unit G4, 24 Hardman Street, Hardman Yard, Liverpool, L1 9AX.